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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the very first step you should take is to press the Help button, which is visible on each page. A popup will appear. It contains comprehensive info about all the operations that you can perform on the page in question. Each pop-up menu appears on the same page so that you can swiftly get back to your work.

Video Tutorials

We have a huge range of how-to video clips illustrating how to use our web hosting Control Panel. They're designed for those of you who would like to see how things are being done instead of just reading articles. Thus, anyone can swiftly find their way around our Control Panel by simply watching our step-by-step educational video clips.

F.A.Q.

If you can't find the answer you searching for, have a gaze at our comprehensive FAQ database, which covers questions asked by actual persons and offers practical solutions. We periodically update our Frequently Asked Questions database with new entries in order to cover all the new additions and innovations related to our hosting platform.

Ticketing System

If you still can't find the solution you need in the Frequently Asked Questions database either, you can touch base with our excellent team of tech support engineers available 24/7 and ready to help you with any question. Each support ticket you open will be responded to within 1 hour (the average support ticket response time being just twenty minutes), so you will never have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 92650

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com